Why the Wait?
Due to occasional system processing delays, free spins from promotions may take up to 15 minutes to appear after you log in or complete a qualifying deposit. This brief waiting period allows our system to credit your spins accurately and securely.
Is This Normal?
Yes. While usually free spins and other promotions are received within minutes, sometimes there can be slight delays. We recognize this and are actively working to improve the speed and reliability of delivery.
What Should You Do?
Please check if you have received the free spins after waiting at least 15 minutes.
Ensure you meet all the promotion’s criteria, such as minimum deposit amounts or login requirements.
If your spins have not appeared after 30 minutes, please contact our support team for assistance. We’re here to help!
Frequently Asked Questions
Will I get any notification when my spins are credited?
Your free spins will appear automatically in the designated section and no separate alert is sent.
Do I need to contact support to claim my spins?
No. Spins are credited automatically, but if delays extend past 30 minutes, support can check your account.
Thank You for Your Patience
We appreciate your understanding as we work to ensure you get your free spins without hassle. Your gaming experience is our priority, and we aim to make it smooth and enjoyable.