Common Reasons for Pending Deposits
1. Processing Times
Most Interac and SafeCharge deposits are instant, but some may take up to 1–2 banking days depending on your financial institution.
2. Incomplete Authentication
For Interac: If you did not complete the Interac e-Transfer confirmation (security question or code), the deposit remains pending until you finish or cancel it.
For SafeCharge: Ensure you completed all required identity verification steps during payment.
3. Payment Limits or Insufficient Funds
Your bank or card issuer may block or delay casino transfers if you exceed instant-transfer limits or lack sufficient balance.
Contact your bank or card issuer to check for any restrictions on gambling transactions.
What to Do Next
Check Your Bank Statement
Verify that the funds have been debited from your account.
Allow for Processing
If debited, wait a few hours for Interac or SafeCharge to finalize the transaction.
Gather Deposit Details
If after 12 hours your deposit still hasn’t appeared, prepare a payment receipt or confirmation showing:
Account holder’s name
Amount transferred
Transfer date and time
Interac e-Transfer reference or SafeCharge transaction ID
Contact Customer Service
Send the receipt or confirmation to our support team via live chat or email.
We will investigate the issue with Interac or SafeCharge and ensure your deposit is credited as quickly as possible.
If you need further assistance, our customer support team is available 24/7 to help you!