Casino Expert

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While technical issues are rare, they can occasionally happen due to:

Unexpected maintenance from the game provider

- Network connectivity problems
- Unexpected maintenance from the game provider

Reach out to our customer support team immediately

We're available 24/7 to help resolve the issue and get you back to playing

- Reach out to our customer support team immediately
- We're available 24/7 to help resolve the issue and get you back to playing

You can check your game history from <a href="https://luckycasino.ca/my-account/transaction-history" rel="nofollow noopener noreferrer" target="_blank">here</a>

Locate the Round ID for the frozen game

Share this information with your support agent

1. Find the incomplete game round
2. Locate the Round ID for the frozen game
3. Share this information with your support agent

Our team will contact the game provider directly

We'll work to resolve the issue quickly on your behalf

- Our team will contact the game provider directly
- We'll work to resolve the issue quickly on your behalf

For step-by-step instructions on locating your Round ID, check out our guide: <a href="https://helpdesk.luckycasino.ca/en/articles/204643-how-do-i-check-my-transaction-history">How to Check Transaction History</a>

If you encounter any game freezing or technical issues, don't hesitate to contact our customer support team. We're always here to help get you back to enjoying your games!

Experiencing a frozen game in the middle of play? Don't worry, we're here to help you get back to the action quickly! Here's everything you need to know about handling technical issues and getting support.

What Happens If My Game Freezes?

luckycasino.ca

Find answers and get help from Intercom Support and Community Experts

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What Happens If My Game Freezes?

Why Games Freeze

What to Do If Game Freezes

Step 1: Contact Our Support Team

Step 2: Locate Your Round Information

Step 3: We Handle the Rest

Need Help Finding Your Round ID?

Support Available 24/7