Why Location Issues Occur
Location detection problems can happen for several reasons:
You are actually located outside Ontario
Location services are disabled on your device
You are near the provincial border
A VPN or proxy is masking your real location
Your device's security settings are blocking your IP address
Cookies have saved a location from a previous visit elsewhere
How to Resolve Location Issues
Step 1: Clear Cache & Cookies
Clear your browser's cache and cookies. Refer to our complete guide for detailed instructions.
Step 2: Use Incognito or Private Mode
Open the site in an incognito or private window via your browser menu.
Step 3: Check Your Location Services
Ensure your browser and device permissions allow location access. Verify that location services are enabled in your device settings.
Step 4: Disable VPNs or Proxies
If you're using a VPN or proxy, disable it temporarily. These services can mask your real location.
Step 5: Try a Different Browser
Switch to a different web browser to see if the issue persists.
Step 6: Switch Devices
If possible, try accessing the site from a different device.
Step 7: Additional Troubleshooting Steps
Turn off your modem for 30 minutes, then turn it back on.
Make sure all browsers and devices are updated to their latest versions.
Restart the device you're using to ensure an accurate location reading.
Try switching between Wi-Fi and mobile data connections.
Still Having Issues?
If the problem persists after trying these steps, please contact our support team. We're here to help you get back to playing!